Hi, I’m Karla — owner of K&R Business Concepts and a specialist in contractor operations, administrative systems, and workflow development.I’ve spent over 20 years in roles that required high-level coordination, scheduling, customer service, team management, invoicing, CRM mastery, and operational oversight. My career includes:
- Serving as General Manager of Handyman Connection, managing schedules for 35+ tradespeople and overseeing all office, scheduling, workflow, payroll, and customer service operations
- Working as the primary administrative and operational partner for Celtic Electric for over five years — managing scheduling, invoicing, permits, CRM, field support, and multi-contractor coordination
- Supporting multiple service-based companies through administrative consulting, process development, and business systems setup
I understand contractors, field teams work, and how to build systems that reduce chaos and increase profit. If you’re tired of the administrative load slowing your business down, you’re in the right place.
